Terms of Service

1. What HonestFix does

HonestFix provides a free AI-generated instant estimate from your damage photos, showing your estimated repair total. For a flat fee of $19.99 you unlock the full line-by-line repair estimate, which is reviewed and approved by an I-CAR certified auto body technician before it is delivered to you. Delivery is normally within about 24 hours after your unlock payment is complete. The free AI instant estimate is generated automatically and is not reviewed by our certified technician — only the paid, unlocked estimate carries the certified-tech review.

The service is document- and photo-based. It does not replace an in-person vehicle inspection, a mechanical diagnosis, or an assessment by a repair facility.

2. Payment

The $19.99 fee is charged when you unlock your estimate — after you've seen your free AI instant estimate — through our secure Stripe payment link. We never see or store your card number — payment processing is handled entirely by Stripe under Stripe's terms.

3. Your responsibilities

• Provide accurate vehicle information: year, make, model, and the exact trim package (trim affects parts pricing). VIN is optional but helps.
• Upload clear, honest photos of the damage following the on-site photo guide — full-vehicle angles first, then the damaged areas from wide to close-up, in daylight, without filters.
• Describe the damage truthfully. Estimates are only as good as the information they're based on.
• You must own the vehicle or be authorized by the owner to request the review.

4. What an estimate is — and isn't

Your delivered estimate is a professional opinion based on the photos and information you provide. It is not a guarantee of the final repair cost: hidden damage, parts availability, labor rates, and supplements discovered after work begins can change the total. The estimate does not obligate any repair shop, insurer, or third party, and it is not an offer to perform repairs.

5. Refunds

If your paid review hasn't started yet (no unlock payment made, or payment made but the technician hasn't picked up your order), contact us for a full refund. Once the technician has begun work on your review, the $19.99 covers the labor performed and is non-refundable. See our Refund Policy for details.

6. Acceptable use

You agree not to misuse the service — including submitting someone else's vehicle or photos without permission, attempting to disrupt the site, or using estimates to defraud an insurer or shop.

7. Limitation of liability

To the maximum extent permitted by law, HonestFix's total liability for any claim related to the service is limited to the $19.99 fee you paid. We are not liable for indirect, incidental, or consequential damages — including differences between an estimate and a shop's final bill, or repair decisions you make based on the estimate.

8. Changes to these terms

We may update these terms as the service evolves. The "last updated" date above reflects the current version; continued use of the service after changes means you accept them.

9. Contact

Questions about these terms: support@honestfixauto.com.