Legal
Refund Policy
Last updated: September 27, 2026. Simple rule: if we haven't started your review, you get your $19.99 back.
Full refund — before work begins
If your review hasn't started yet — for example you haven't paid to unlock your estimate, or you change your mind before the technician picks up your paid order — contact us and we'll refund the full $19.99, no questions asked.
No refund — after work begins
Once the technician has begun work on your review, the $19.99 covers the labor performed and is non-refundable. You can check where your order stands any time in Track your review: if it shows received or estimate ready, work hasn't started; if it shows in review or delivered, work has begun.
How to request a refund
Email support@honestfixauto.com with your order ID (you'll find it on your confirmation and in Track your review). Approved refunds go back to your original payment method — Stripe typically posts them within 5–10 business days.
What this policy doesn't cover
- A shop's final bill differing from your estimate — estimates are professional opinions based on your photos; hidden damage and supplements can change the total (see our Terms of Service).
- Orders placed with inaccurate vehicle info or photos — the review is only as good as what you submit, so double-check your trim and photo angles before ordering.