Privacy Policy

1. What we collect

• Contact details: your name and email address (phone is optional).
• Vehicle details: year, make, model, trim, optional VIN, and your written damage description.
• Photos: the damage and vehicle photos you upload for the review.
• Order info: order ID, status, and the estimate documents we produce for you.

Payment is processed by Stripe. We never see, handle, or store your card number — that's between you and Stripe under Stripe's privacy policy.

2. How we use it

Your information is used to prepare and deliver your estimate review, communicate with you about your order (including magic-link sign-in emails), and improve the service. We do not use your photos or vehicle data for advertising, and we do not sell your personal information to anyone.

3. How it's stored

• Photos are stored in a private Cloudflare R2 bucket. They are never publicly listable — the site serves them only to you (matched to your email) or to the reviewing technician.
• Order and account data live in our Cloudflare D1 database, accessible only to the service.

4. Sign-in and cookies

"My Garage" uses passwordless magic-link emails (sent via MailChannels) instead of passwords. We use a small number of strictly necessary cookies/local storage to keep you signed in and remember your session — no advertising trackers, no third-party analytics cookies.

5. Who we share data with

Only the providers required to run the service: Cloudflare (hosting, database, photo storage), Stripe (payment processing), and MailChannels (sign-in emails). We don't share your data with marketers, data brokers, or anyone else, and we'll only disclose information if required by law.

6. How long we keep it

We keep order records and photos for as long as needed to provide the service and meet legal obligations. You can request deletion of your data at any time (see below); we'll remove it unless we're required to retain it.

7. Your rights

Email support@honestfixauto.com to request a copy of your data, correct it, or delete it. We'll respond within a reasonable time.

8. Children

HonestFix is not directed at children under 16, and we don't knowingly collect their information.

9. Changes

If we change this policy, we'll update the "last updated" date above. Continued use of the service means you accept the current policy.